Health Insurance

Do you have questions or need help?

Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.

Texas Department of Insurance (TDI). If you have questions or complaints, contact the TDI at: 

Phone: 1-800-252-3439

Email: consumerprotection@tdi.texas.gov

Website: www.tdi.texas.gov/consumer 

Mail: Consumer Protection MC 111-1A, P.O. Box 149091, Austin, TX 78714-9091

Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:

Phone: 1-877-611-6742

Email: help@opic.texas.gov 

Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942

Click below to learn more about:

Surprise Bills

Have you received a large medical bill? Mediation is a process you can request. It requires your health insurer and out-of-network doctor or other providers to meet with a mediator to assess your bill.

How to Appeal a Denied Claim

If your health plan won’t pay for medically necessary services, treatments, or medicines, you have the right to appeal the decision through your plan’s internal appeal process.

How to File a Complaint

You can file a complaint against your health insurance for a variety of reasons, including: if you disagree with how a health care service was covered or denied, poor customer service, or you think someone broke the law.